Frequently Asked Question (FAQ)
At Palomera, we’re committed to making your shopping experience smooth, secure, and stress-free. Below you’ll find answers to the most common questions from our customers.
What payment methods do you accept?
At Palomera, we offer a range of secure and convenient payment options. We currently accept the following methods:
- Visa
- MasterCard
- American Express
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
How long will it take to receive my order?
Below are the estimated delivery times for all packages:
• Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 3 to 5 business days (Monday to Friday).
• Estimated delivery time: 4 to 7 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking details to update.
What if my package is delayed or lost?
If your package is delayed or missing, reach out to us at info@palomera.co.uk and we'll look into it immediately and help you find a solution.
What’s your return policy?
Return Window: You have 30 days from the delivery date to return your item.
Condition: Items must be unused, in original condition, and returned in the original packaging with all accessories, tags, and documentation.
Easy Returns: Our customer support team is here to guide you through the return process from start to finish.
To start a return, email us at info@palomera.co.uk before sending your item back.
Contact Information:
Business Name: Palomera
Address: 16 Great Chapel St, London, England, W1F 8FL
Email: info@palomera.co.uk
Phone: +447577342799
Contact: click here
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM
We do our best to reply to your e-mail within 1-2 business days.
Thank you for shopping with Palomera